Written by: Matthew Timmins, Founder and Managing Director, Leva Sleep | Last updated: August 7, 2026
Key Takeaways
- White-glove delivery for a Split King adjustable bed usually includes room-of-choice placement, dual-base assembly, motor and remote setup, packaging removal, and often old-mattress haul-away.
- Assembly, leg-height adjustment, and a product walkthrough are common with reputable providers, but you should confirm the exact details in writing before you buy.
- Delivery timelines in Ontario and Alberta typically range from one to three weeks, and condo elevator bookings or seasonal demand can extend that window.
- Full white-glove service usually costs between $199 and $495 CAD, with stairs, old-mattress removal, and condo-related fees as frequent add-ons.
- Leva Sleep provides in-house white-glove delivery with old-bed removal included, giving Ontario and Alberta customers a clear, professional setup experience.
What White-Glove Delivery Actually Includes for a Split King
White-glove delivery for adjustable beds almost always includes assembly, but the exact scope differs by retailer. A practical white-glove delivery workflow defines light assembly as included only when both sides agree to it in writing, so you should always confirm this before purchase.
For a Split King adjustable bed, assembly involves more than dropping boxes in your bedroom. It requires careful setup so both motorized bases work smoothly and safely. Standard inclusions from reputable providers typically cover:
- Room-of-choice placement by a two-person team
- Dual-base assembly, with both independent bases positioned and connected
- Motor and remote synchronization for each side
- Leg-height adjustment to your preferred height
- Removal of all packaging materials from your home
- A product tutorial so both partners understand the controls and features
Ontario and Alberta notes: In Ontario condo buildings, white-glove delivery often requires building pre-coordination to confirm service elevator availability and protection requirements. Delivery teams protect common areas with moving blankets, cardboard, or floor-protection film on floors and elevator walls. You should clear the placement area, remove tripping hazards, and advise the retailer about steep driveways, narrow hallways, or stairs before delivery.
Leva Sleep’s in-house white-glove service includes all of these steps, along with leg-height adjustment and a full product walkthrough, delivered by trained technicians rather than a contracted third party.
Explore Leva Sleep’s Split King packages with assembly, setup, and old-bed removal included.
White-Glove Delivery Timelines in Ontario and Alberta
Most Ontario and Alberta customers receive white-glove delivery of a Split King adjustable bed within one to three weeks of order confirmation. This window covers freight coordination, route planning, and booking a two-person crew for a large dual-base system.
Scheduling usually follows this pattern:
- The retailer confirms your appointment once the order reaches the local distribution point.
- You receive an automated call 24 to 48 hours before delivery with a specific two-hour arrival window.
- The delivery team stays in touch with dispatch to update you about traffic or other delays.
Several factors can change this timing:
- Condos: Elevator booking in most Ontario buildings taller than six storeys must be arranged with property management in advance, often limited to weekday 8 AM to 5 PM. That requirement can add several days to the scheduling window.
- Seasonal or rural properties: Seasonal cottage delivery in Northern Ontario works best when you order 4 to 6 weeks before your target date because of manufacturing and route planning.
- Peak season: May through September is peak moving season, and delivery prices and timelines in Ontario can increase 10 to 20% during this period.
- Winter: Weather-related surcharges and road conditions can add delays, especially in Alberta.
Leva Sleep serves Ontario and Alberta with in-house delivery teams, which removes many of the third-party coordination delays that often extend timelines at general retailers.
Typical White-Glove Delivery Costs in Canada
White-glove delivery for premium furniture in Canada generally falls into three tiers based on scope:
- Basic white glove (inside delivery plus debris removal) usually starts around $145 CAD and often ranges from $239 to $385 or more, depending on location and services.
- Standard white glove (adding unpacking and light assembly) typically costs $130 to $495 CAD, depending on location, retailer, and service details.
- Full white glove (complex assembly and precise room placement) typically costs $199 to $495 CAD, depending on provider and location.
A Split King adjustable bed, which includes two independent motorized bases and a mattress set, fits into the full white-glove tier because of its assembly complexity. CF Interiors starts white-glove service at $199, with final pricing based on scope and address. CouchHaus offers a white-glove upgrade starting at $249 across Canada, with some location-based exceptions.
Common add-on costs to plan for include:
- Stairs: Each flight of stairs can add a surcharge to white-glove delivery in Canada.
- Old-mattress removal: Retailers set their own haul-away fees for old mattresses.
- Condo elevator booking: Some buildings charge a damage deposit or booking fee through property management.
Curbside delivery for a mattress in Ottawa usually costs less than white-glove service. That option covers basic drop-off only, without any setup, assembly, or removal.
When White-Glove Delivery Is Worth It for a Split King
White-glove delivery makes practical sense for a Split King adjustable bed. A dual-base system includes two motorized frames, two mattresses, synchronized remotes, and leg-height calibration, which requires two people and product-specific training to complete correctly. Industry data shows that 96% of consumers who had a positive big-and-bulky delivery experience said they are more likely to shop with that retailer again.
Skipping white-glove service can create hidden costs such as:
- Incorrect base assembly that voids manufacturer warranties
- Motor or remote synchronization errors that require a return service call
- Physical injury risk when moving two heavy motorized bases without professional equipment
- Old-mattress disposal expenses when haul-away is not included
The gap between in-house and third-party white-glove teams also affects your experience. White-glove delivery works best when the provider clearly defines service scope, access limits, and required documentation in writing, and third-party contractors often handle these details inconsistently. White-glove and premium delivery labels are not standardized across Canadian retailers, so the same term can describe very different service levels.
Leva Sleep’s in-house technicians train specifically on adjustable base systems, make real-time adjustments during setup, and provide a product tutorial before leaving, which reduces the most common post-delivery issues.
See how Leva Sleep’s in-house delivery eliminates third-party risks, with transparent pricing, trained technicians, and no surprises.
Room Prep Checklist for Split King Adjustable Bed Delivery
Delivery teams may refuse service if conditions create safety risks, and items that do not fit through entryways usually result in a failed delivery with no refund of the delivery fee. A short preparation checklist helps you avoid that outcome.
- Measure doorways and hallways: A Split King base ships as two twin XL units, each about 38″ wide by 80″ long. Confirm that all doorways, hallways, and stairwells have at least 32″ of clear width, with 36″ or more preferred.
- Check stair clearance: Note the number of flights and any tight landings. Inform the retailer at booking so stair surcharges and crew requirements are confirmed in advance.
- Confirm electrical access: Each adjustable base needs a standard 120V outlet within reach of the power cord, which is typically 6 feet long. Confirm two accessible outlets near the head of the bed.
- Clear the placement area: Remove the existing bed frame, nightstands, and any items in the delivery path. Secure artwork and low fixtures, and remove tripping hazards along the route.
- Book the condo elevator: As noted earlier, reserve the service elevator with property management and confirm access credentials before your delivery date.
- Prepare the old bed for removal: Strip all bedding and confirm with the retailer whether old-mattress removal is included or billed separately.
- Advise of access restrictions: Tell the delivery team about gated entries, steep driveways, shared-lane access, or concierge sign-in requirements before the appointment date.
What Happens to Your Old Mattress After Haul-Away
Old-mattress removal policies vary widely across Canadian retailers. Haul-away of old items often appears as a white-glove feature but is usually an add-on, and availability depends on the provider, product type, and local disposal rules.
Here is how several retailers handle removal:
- Sleep Country Canada: Old-mattress removal and recycling depend on the delivery tier you choose.
- Endy, Casper, and IKEA: Casper offers old-mattress removal with its paid In-Home Delivery and Setup service in Canada, while no information is available on Endy or IKEA.
- Leva Sleep: In-house white-glove delivery includes old-bed removal for both mattress and base, with efforts to donate or recycle materials instead of sending them to landfill.
Ontario has specific disposal rules. Mattresses cannot go in standard garbage or recycling bins and must be handled through municipal bulk pickup, transfer stations, specialized recycling, donation, or retailer removal services. Municipal bulk item pickup fees in Ontario vary by municipality, and some areas charge fees or require tags. Ontario transfer station drop-off fees for mattresses often range from $10 to $30 CAD per item where flat fees apply, and private mattress recycling companies typically charge $20 to $50 CAD.
If your retailer’s white-glove service does not include old-mattress removal, you should budget for third-party disposal or confirm municipal pickup options before delivery day.
White-Glove Delivery Comparison for Tempur-Pedic and Key Retailers
The comparison below focuses on three details that most often cause post-delivery complaints: old-mattress removal, scheduling windows, and whether the crew is in-house or third-party. Use this table to see where you may need written confirmation before you place an order.
| Retailer | Old-Mattress Removal | Scheduling Window | In-House or Third-Party |
|---|---|---|---|
| Tempur-Pedic (via authorized dealers) | Varies by dealer; not standardized | Varies by dealer | Third-party logistics in most cases |
| Sleep Country Canada | Varies by tier; confirm with retailer for details | Confirmed appointment; 2-hour window typical | Mix of in-house and contracted crews |
| Leon’s | Available for a fee; not standardized across locations | Scheduled appointment; window varies by region | Third-party delivery contractors |
| Costco Canada | Not included; haul-away not offered as standard | Carrier-scheduled; broad windows common | Third-party logistics provider |
| Leva Sleep | Included; donation or recycling where possible | Confirmed appointment with 2-hour arrival window | In-house trained technicians |
Tempur-Pedic, Leon’s, and Costco Canada do not publish fully standardized national delivery policies, so inclusions can vary by location and carrier. You should confirm details directly with the retailer before purchase.
Frequently Asked Questions
Does white-glove delivery always include old-mattress removal in Canada?
Old-mattress removal is not guaranteed with white-glove delivery in Canada. Some retailers include it at no extra charge, others treat it as a paid add-on, and some do not offer it at all. As covered earlier, policies differ by brand, so you should always confirm haul-away inclusions in writing before your delivery date. In Ontario, mattresses cannot go into standard garbage bins and must be handled through municipal bulk pickup, transfer stations, recycling programs, or retailer removal, so knowing your retailer’s policy in advance prevents a last-minute disposal problem. Leva Sleep includes old-bed removal as part of its in-house white-glove service, covering both the mattress and the base.
What is the difference between white-glove delivery and green-glove delivery in Canada?
These labels are not standardized across the industry and mean different things at different retailers. At some retailers such as Sleep Country Canada, various delivery tiers provide different service levels. The practical takeaway is simple. You should read the specific inclusions list for the tier you are buying, not just the marketing label. Leva Sleep uses a single in-house white-glove service that covers placement, dual-base assembly, motor and remote synchronization, leg-height adjustment, packaging removal, old-bed haul-away, and a product tutorial.
Can white-glove delivery be completed in a high-rise condo in Ontario or Alberta?
White-glove delivery works in high-rise condos when you coordinate in advance. In Ontario buildings taller than six storeys, you must book the service elevator with property management ahead of time, usually during weekday business hours. Delivery teams protect common areas with moving blankets, floor-protection film, and door-frame padding. You provide building access credentials, confirm any damage-deposit requirements, and clear the path from the elevator to your unit. Failure to pre-book the elevator is one of the most common reasons for failed or rescheduled white-glove deliveries in Ontario condos. Inform your retailer about the building type, floor number, and elevator restrictions when you purchase so the crew arrives prepared.
Is a Split King adjustable bed the same as two twin XL beds pushed together?
A Split King uses two twin XL mattresses side by side on two independent adjustable bases, which lets each partner control their own elevation, firmness, and features without affecting the other. A true Split King adjustable system, however, is more than two separate beds pushed together. The bases are designed to sit flush, often with a connector kit, and the remote or app controls are configured so each side operates independently while the sleep surface feels like one king-sized bed. Specialized Split King bedding, including fitted sheets with deep pockets and extra elastic and duvets with clips, keeps the surface unified when one or both sides are elevated. Leva Sleep designs its mattresses, bases, and bedding accessories for this configuration, including sheets and duvets engineered to stay in place during elevation.
Choosing the Right Delivery Option for Your Tempur-Pedic Split King
Choosing a delivery option for a Split King adjustable bed in Canada comes down to four practical checks. You need to know what is explicitly included in the service scope, whether the delivery team is in-house or a third-party contractor, whether old-mattress removal is covered and compliant with Ontario or Alberta rules, and what confirmed scheduling window you will receive.
For Ontario and Alberta buyers in the late consideration stage, the lowest-risk choice is a retailer whose white-glove service uses trained in-house technicians, transparent pricing, confirmed two-hour arrival windows, and old-bed removal as a standard inclusion. Leva Sleep’s vertically integrated model, from base design and local assembly to in-house delivery, is built for this type of experience and is priced at roughly 30 to 50% less than many comparable luxury competitors.
Build your Split King system with Leva Sleep, including mattresses, bases, and white-glove setup designed to work together.
