Written by: Matthew Timmins, Founder and Managing Director, Leva Sleep | Last updated: August 6, 2026
Key Takeaways for Leva’s White-Glove Adjustable Beds
- Leva Sleep’s white-glove delivery removes the old bed, assembles the base, and calibrates leg height on-site so couples avoid setup hassle.
- Each side of a split queen or king pairs independently to the Leva Sleep app, so partners control elevation, massage, and anti-snore mode from the first night.
- Pre-delivery prep stays simple: measure doorways, clear a path, and decide what happens to the old bed. Leva’s team handles everything else.
- Compared with Sleep Number, Eight Sleep, and Sleep Country, Leva includes in-room assembly, leg-height calibration, and app training at no extra charge.
- Ready to upgrade your sleep with expert setup included? Explore Leva Sleep’s adjustable bed packages and have premium comfort delivered and set up for you.
The Real Delivery-Day Worries Couples Face
Couples who invest in a split adjustable sleep system often share the same concerns. They worry about doorway and stairwell clearance, motor noise during setup, whether both sides of a split queen or king will operate independently from the first night, and what Wi-Fi or Bluetooth connections are required. Many also want clarity on what happens to the existing bed. These are legitimate logistical questions, not anxieties to dismiss. Leva Sleep’s service model focuses on removing each of these worries.
Phase 1: Simple Prep Before the Leva Team Arrives
Preparation done the day before delivery prevents most on-site delays. Complete the following steps before the Leva team arrives:
- Measure the bedroom doorway, hallway width, and any stairwell turns. A split queen base ships in two narrower sections, which navigate tighter corridors more easily than a single king panel. Once you confirm clearance, move to clearing the path.
- Clear a path from the front entrance to the bedroom, and remove rugs, hall tables, and any décor that could obstruct a two-person carry. This keeps the delivery smooth and protects both furniture and walls.
- Decide in advance whether the old bed is being donated, recycled, or discarded. Because Leva’s white-glove service includes removal, knowing the destination before the team arrives speeds the process and avoids delays.
- Ensure your smartphone is charged and that Bluetooth is enabled. The Leva Sleep app pairs during setup, and having the device ready saves time and prevents pairing interruptions.
- Note your preferred mattress height from the floor. Leva technicians adjust leg height on-site, so having a clear preference means the bed is set correctly before the team leaves.
Phase 2: Arrival, Room Access, and Old-Bed Removal
Leva’s in-house delivery team, not a third-party courier, arrives within a confirmed appointment window. The team carries the base sections and mattress directly to the bedroom instead of leaving components at the door. The existing frame, mattress, and box spring are removed for donation or recycling, which clears the room before assembly begins. This single inclusion addresses one of the most common post-delivery complaints reported by customers of standard mattress retailers.
Phase 3: In-Room Assembly and Leg-Height Calibration
For a split queen or split king configuration, each base half is positioned independently and then aligned so the two sides sit flush. The whisper-quiet German motors are connected and tested before the mattress is placed. Technicians calibrate leg height on-site to the customer’s preference. This step matters for couples with hip, knee, or mobility considerations, because bed entry height directly affects comfort and safety. The team confirms that both sides move smoothly through their full range of motion before moving to the next phase.
Phase 4: App Pairing, Temperature Pad Setup, and Anti-Snore Features
Each side of the split base pairs independently to the Leva Sleep app via Bluetooth, so each partner has full individual control over elevation, massage intensity, lumbar support, and pillow tilt. When a heating and cooling pad is included in the package, the technician fits and connects it during this phase. Anti-snore mode, which detects snoring and makes small adjustments to the head of the bed, is enabled and explained during the on-site tutorial. The technician walks both partners through saving custom sleep positions and setting vibrating alarms so the system feels fully personalised before the team departs.
Phase 5: First-Night Verification and Quick Troubleshooting
Before leaving, the Leva team runs a final verification checklist:
- Both app profiles are active and controlling the correct side.
- Fitted sheets with deep pockets and extra elastic are seated correctly and do not pull when the head section elevates.
- Duvet clips are attached so the duvet separates cleanly when partners use different elevations.
- Remote pockets are positioned on each side of the base.
- The customer can independently raise, lower, and return each side to flat without assistance.
If any adjustment is needed after the first night, such as a leg height that feels slightly off or a Bluetooth pairing that dropped, Leva’s support process connects customers directly with the in-house team instead of a third-party service centre.
Leva White-Glove Inclusions vs. Sleep Number, Eight Sleep, and Sleep Country
The following table shows how Leva’s white-glove service compares to competitors across the core delivery and setup elements that matter most to couples investing in a split adjustable system.
| Service | Leva Sleep | Sleep Number / Eight Sleep | Sleep Country |
|---|---|---|---|
| Delivery to bedroom | Included (in-house team) | Varies by region, often threshold or room-of-choice only | Third-party carrier, room-of-choice at additional cost |
| Old bed removal | Included | Available at extra charge on select orders | Available at extra charge |
| Full in-room assembly | Included | Self-assembly typical for base components | Delivery only, assembly not standard |
| Leg-height calibration | On-site, personalised | Not offered | Not offered |
| App pairing and tutorial | Included | Customer self-guided via app | Not applicable |
| Split queen availability | Yes, unique Canadian offering | Split king only | Limited, not a core specialisation |
Note: Competitor service inclusions are based on publicly available service descriptions and may vary by order type or promotional period. Verify current inclusions directly with each retailer.
Pricing Transparency: One-Time Setup Fee and 30–50% Savings
Leva Sleep charges a one-time white-glove setup fee that covers all phases described above. Leva designs, assembles, and delivers its systems in-house, which removes the distributor and retail middleman. As a result, the total package price runs 30 to 50 percent below comparable luxury adjustable sleep systems from top-tier competitors. Customers are not paying a premium for a service layer stacked on top of an inflated retail price. The vertically integrated model keeps both savings and service in the same package. There are no hidden calibration fees or surprise third-party technician invoices after delivery.
What Success Looks Like After Delivery Day
By the end of delivery day, both partners have a fully assembled, app-paired, independently controlled sleep system calibrated to their preferred height and position settings. Couples who previously slept in separate rooms because of snoring, differing firmness preferences, or medical conditions such as sleep apnea, acid reflux, or hip and knee pain now have tools to sleep together again from the first night. The old bed is gone and the room is clear. The only task left is choosing a sleep position and letting the system do its work.
Leva Sleep has served more than 25,000 customers across Canada over eight years, and sleep apnea clinics actively refer patients to the system as a non-mask alternative for mild cases. The white-glove delivery model exists because a premium sleep system that arrives unassembled and uncalibrated becomes a project instead of a pleasure. Leva’s in-house team removes the project entirely.
Frequently Asked Questions
How long does the full white-glove delivery and setup take?
The white-glove delivery and setup process typically takes a few hours, depending on the configuration and the complexity of the access route. A split queen or split king setup may take slightly longer than a single base because each half is assembled and calibrated independently. Couples should plan to be present for the full appointment so the app pairing tutorial can be completed with both partners and each side can be personalised before the team leaves.
Does Leva Sleep deliver to all areas of Ontario and Alberta?
Leva Sleep’s in-house white-glove delivery operates across Ontario and Alberta. Specific delivery windows and scheduling timelines vary by location. When placing an order, customers confirm their postal code and receive a delivery appointment that reflects the team’s schedule in their region. Because delivery is handled by Leva’s own team rather than a third-party carrier, scheduling is coordinated directly with the customer instead of routed through a logistics intermediary.
What happens if one side of the split base stops responding to the app after the first night?
Bluetooth connectivity issues after initial pairing are typically resolved by closing and reopening the Leva Sleep app, toggling the phone’s Bluetooth off and back on, and confirming the base is powered. If the issue persists, customers reach Leva’s support team directly, not through a third-party service centre. This direct access makes troubleshooting faster and more informed than with brands that outsource their after-sale support. Leva’s vertical model means the people who built and installed the system are the same people who support it.
Can the leg height be adjusted after the initial setup if preferences change?
Yes. Leg height on Leva’s adjustable bases is designed to be modified. If a customer’s comfort needs change, for example after a hip or knee procedure where a different bed entry height becomes necessary, the legs can be swapped or adjusted. Customers can contact Leva directly to arrange a follow-up adjustment or receive guidance on making the change independently.
Is the split queen configuration available in custom dimensions?
Leva Sleep is one of the only Canadian providers offering a split queen adjustable base, and it is built to customer specifications. The split queen is particularly helpful for couples in rooms where a split king is too wide or where the standard queen footprint is preferred. Because Leva designs and assembles its systems locally, dimensional customisation fits naturally into the ordering process. Customers should discuss specific size requirements at the time of purchase to ensure the configuration is built correctly before the delivery appointment is scheduled.
